Last Updated: 25.7.16
Welcome to Beijing Kyoto Children's Hospital ("We", "Us", or "Our") foreign-related website (the "Site"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our Site. By accessing or using our Site, you acknowledge that you have read, understood, and agreed to this Privacy Policy.
This Privacy Policy applies to all users of this Site, including but not limited to visitors, patients (and their guardians), and other individuals who provide information through the Site. It does not apply to third-party websites or services linked to this Site; we recommend you review the privacy policies of those third parties before using their services.
We collect information in the following ways to provide and improve our medical services, respond to your needs, and ensure the proper operation of the Site:
When you use services such as making an appointment, consulting medical advice, registering for events, or submitting inquiries through the Site, you may provide us with the following information (collectively, "Personal Information"):
• Identifying Information: Name, date of birth, gender, nationality, passport/ID number, contact information (phone number, email address, postal address), and guardian information (for minors).
• Health-Related Information: Medical history, symptoms, diagnosis results, treatment records, allergies, vaccination records, and other protected health information ("PHI").
• Other Information: Payment information (for service settlement), preferences for communication or medical services, and responses to surveys.
When you browse or use the Site, we may automatically collect information through cookies, web beacons, and other technical tools, including:
• Device and Network Information: IP address, browser type, operating system, device model, network provider, and access time.
• Usage Data: Pages you visit, features you use, duration of stay, and clickstream data (to optimize the Site’s functionality and user experience).
We will not associate automatically collected information with your Personal Information unless we have obtained your consent or are required by law.
We use the collected information for the following purposes:
• To provide medical services, including appointment scheduling, diagnosis, treatment, and follow-up care.
• To communicate with you, such as confirming appointments, sending medical reminders, or responding to inquiries.
• To process payments and issue invoices/receipts for services.
• To improve the Site and our services (e.g., based on usage data to optimize page design or service processes).
• To ensure the security of the Site and prevent fraud or unauthorized access.
• To comply with legal obligations (e.g., retaining medical records as required by Chinese laws and regulations).
If we use your information for other purposes not specified above, we will obtain your prior consent.
We will keep your Personal Information confidential and will not disclose it to third parties except in the following circumstances:
• Service Providers: We may share information with trusted third-party service providers (e.g., IT support, payment processors) who assist us in operating the Site or providing services. These providers are required to comply with confidentiality obligations and may only use the information for the purposes we specify.
• Legal Requirements: We may disclose information if required by law, court order, or government/regulatory request (e.g., responding to investigations or ensuring public health safety).
• Medical Necessity: To protect the health and safety of patients (e.g., sharing PHI with cooperating medical institutions for referral or collaborative treatment, with prior consent from you or your guardian).
• Business Transfers: In the event of a merger, acquisition, or asset transfer, your information may be transferred as part of the transaction, and we will ensure the receiving party complies with this Privacy Policy.
We adopt industry-standard security measures to protect your information from unauthorized access, alteration, or disclosure, including:
• Encryption of data during transmission (e.g., SSL) and storage.
• Restricted access to Personal Information (only authorized staff can access it for work purposes).
• Regular security audits and updates to prevent potential risks.
However, no method of data transmission or storage is 100% secure. You acknowledge that you provide information at your own risk.
We retain your Personal Information for as long as necessary to fulfill the purposes stated in this Policy, or as required by law:
• Medical records will be retained in accordance with Chinese regulations on medical record management (generally at least 30 years for minors).
• Other information (e.g., appointment records) will be retained until the completion of related services and for a reasonable period thereafter to address potential inquiries.
After the retention period, we will securely delete or anonymize your information to prevent identification.
You (or your legal guardian, for minors) have the following rights regarding your Personal Information:
• Access and Correction: You may request to access the Personal Information we hold about you and correct any inaccuracies.
• Deletion: You may request deletion of your information if it is no longer necessary for the purposes for which it was collected, or if you withdraw consent (except where retention is required by law).
• Withdrawal of Consent: You may withdraw your consent to the use of your information (where such use is based on consent), but this will not affect prior processing based on valid consent.
• Objection to Processing: You may object to the processing of your information for marketing or other non-essential purposes.
To exercise these rights, please contact us using the information in Section 10. We will respond to your request within a reasonable time (generally 15 working days) and may verify your identity to ensure information security.
Your Personal Information will be stored and processed in the People’s Republic of China. By providing information to us, you consent to the transfer of your information to China and processing in accordance with this Policy and Chinese laws.
If you are a resident of the European Economic Area (EEA), the United Kingdom, or Switzerland, we will ensure that data transfers comply with applicable data protection laws (e.g., using standard contractual clauses approved by relevant authorities) and respect your rights under the General Data Protection Regulation (GDPR).
This Site is primarily intended for children and their guardians. We only collect, use, or disclose information about minors (under 18 years old) with the explicit consent of their legal guardians. Guardians may review, correct, or request deletion of their child’s information by contacting us.
We may update this Privacy Policy from time to time to reflect changes in laws, regulations, or our services. Any revisions will be posted on this Site with the updated date. We recommend you review this Policy periodically. Your continued use of the Site after revisions take effect constitutes acceptance of the updated terms.
If you have questions, concerns, or requests regarding this Privacy Policy or your Personal Information, please contact:
Privacy Officer, Beijing Kyoto Children's Hospital
Email: intl@jdetyy.com
Note: This Privacy Policy is available in both Chinese and English. In case of any discrepancy, the Chinese version shall prevail.
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